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Privacy Policy

1. Information We Collect

We may collect and store the following information when you contact or book with us:

  • Client name, phone number, email address

  • Home address and access details (keys, lock codes, instructions)

  • Dog information (name, breed, age, behaviour, health, veterinary details)

  • Emergency contact information

  • Payment and billing information (processed securely via third-party providers)

We only collect information that is necessary to provide our services safely and effectively.

2. How We Use Your Information

Your information is used to:

  • Provide dog walking and training services

  • Communicate about bookings, changes, or emergencies

  • Ensure the safety and wellbeing of your dog

  • Process payments and manage accounts

  • Improve our services and customer experience

We will never use your information for purposes unrelated to our services.

3. Sharing Your Information

We do not sell or trade your personal information.

Your information may only be shared:

  • With your consent

  • In an emergency involving your dog (e.g. contacting your vet or emergency contact)

  • When required by law

4. Photos & Social Media

From time to time, we may take photos or videos of dogs during walks or training sessions for marketing or social media purposes.

  • Photos will never be shared without client consent.

  • No identifying information (addresses, full names) will be disclosed.

You may withdraw consent at any time.

5. Data Storage & Security

We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.

  • Digital records are stored securely

  • Physical information (such as keys) is handled with care and confidentiality

6. Access & Updates

You have the right to:

  • Request access to the personal information we hold about you

  • Request corrections if your information is inaccurate or outdated

  • Request deletion of your information when services end (subject to legal or business requirements)

7. Retention of Information

We retain personal information only for as long as necessary to:

  • Provide services

  • Meet legal, insurance, or accounting obligations

8. Changes to This Policy

Strider may update this Privacy Policy from time to time. The most current version will always be available upon request or on our website.

9. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Strider Dog Walking & Training

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